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Please see below for answers to Frequently Asked Questions

If your question is not answered by the FAQ, send support queries to:

We aim to respond to all support queries within 24 hours, Monday to Friday.

 

 

Frequently Asked Questions

Note: To avoid compatibility problems, please make sure you have the latest updates and patches for Access from Microsoft Update.  Simply visit http://update.microsoft.com to scan your PC.

To keep your PC running smoothly and securely, you should regularly check for updates from Microsoft.

I can’t open it in Access 2007, why not? 

I get security warnings when opening it in Access 2003, what should I do?

From Access 2003 onwards, Microsoft added security measures to the office suite, to prevent malicious code from being run on e.g. word/excel documents attached to spam email.  This unfortunately has the added effect of creating some mild inconvenience when you work with your own custom Access applications.

We digitally sign the program code in our applications with a certificate which verifies that the file has come from us and hasn’t been modified by anyone else.  To run Simply Orders or Invoices, you just need to ensure that Access is configured to accept applications with digitally signed macros.

Click here for instructions for how to check the Access 2007 Trust Centre Settings

Click here for instructions regarding Access 2003 Macro Security Settings

Where can I download Microsoft Access 2007 run-time from?

Click here to download Access 2007 runtime from Microsoft’s website

How do I share Simply Orders / Invoices with multiple users on a network? How can I copy Simply Orders to a new PC?

It couldn’t be easier to share Simply Orders or Invoices with other users via a network. 

Just follow these three simple steps:

1. Run the installation program on each PC to install Simply Orders or Invoices

2. Move the company data file (e.g. mycompany_data.mdb) and the associated company logo file (e.g. mycompany_logo.bmp) to a shared network location

3. The first time Simply Orders starts on each new PC, it will ask for the location of the data file to be used (or, you can switch data file at any time using the link on the left of the main switchboard screen).

That’s it!

What files should I back-up?  What sort of backup system should I implement?

The data is all stored in a file called “[mycompany]_data.mdb” – where [mycompany] is the name you enter when creating your new data file.

It is essential if you use any business software to implement an effective backup strategy.  If you haven’t already got a system, we recommend Mozy.com

If you are going to make design changes to the master copy of the database application itself, always make a backup first.  When making design changes, consider keeping an extensive version-history in case something goes wrong – i.e. keep copies of previous versions (by date or version number).

What are the different file types/extensions that Access uses (.MDB, .MDE, .ACCDB, .ACCDE, .ACCDC)?

When you design an Access database, up until Access 2003 the database file had the extension .MDB – but for Access 2007, the file extension .ACCDB was introduced.

As well as data tables and queries, Access stores the design information and program source code (Visual Basic for Applications, or VBA) for your forms and reports in the MDB or ACCDB file.  However, when you want to give you nice database application to the end users, it is best if they don’t work with the MDB/ACCDB file, e.g. in case it gets damaged.  Normally what you do is:

1.     Split the application into a “back-end” (the data file) and “front-end” (the user interface – forms, reports, etc)

2.     The front-end is then compiled – creating a file with extension .MDE (up to 2003) or .ACCDE (2007).  The compiled file doesn’t contain any of the application’s program source code.  It functions just the same as the original, but can be given to users without fear of them being able to change / damage the application.

Note: In Access 2007, when compiling a digitally-signed application, a file with the extension .ACCDC is created – this is then used to install the signed ACCDE file on users’ PCs. 

For more on Access 2007 file formats, click here.

Are there any books recommended to help learn Microsoft Access?

There are lots of books on Microsoft Access, but our favourite is:

Microsoft® Office Access 2007 Inside Out (click here to read about this book on Amazon.com)

Click here For a full list of Access books on Amazon.

 

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